Governance of Enterprise IT (CGEIT) Certification Practice Exam

How does Value Delivery ensure a shared understanding of expected benefits?

1. By conducting annual surveys

2. Establishing clear accountability and relevant metrics

3. Implementing mandatory training sessions

4. Distributing informational brochures

The correct answer is: Establishing clear accountability and relevant metrics

Value Delivery ensures a shared understanding of expected benefits primarily by establishing clear accountability and relevant metrics. This process involves defining who is responsible for delivering specific outcomes and what measurements will be used to assess success. By setting these parameters, stakeholders across the organization are aligned in their understanding of the intended value and benefits expected from initiatives or projects. Clear accountability ensures that everyone knows their role in achieving the desired outcomes, which fosters a collaborative environment where expectations are communicated and agreed upon. Relevant metrics serve as a quantifiable means to track progress and measure results against the anticipated benefits, making it easier for stakeholders to discuss performance, address any issues, and adjust strategies as needed. This framework supports transparency and accountability, creating a more cohesive approach to achieving value delivery across the enterprise. In contrast, conducting annual surveys, implementing mandatory training sessions, and distributing informational brochures, while potentially useful for gathering feedback or disseminating information, do not inherently create the structured understanding and alignment necessary for effective value delivery. These activities may complement the goal of ensuring understanding of expected benefits but do not provide the same level of clarity and accountability that well-defined roles and metrics do.